Novostella Reviews

Novostella offers a 30-day money back guarantee. If not completely satisfied with a purchase from novostella.net, contact them and get the return address, then provide them tracking number within 3 days. The whole process should finish within 30 days of delivery, then a full refund can be obtained. To be eligible for a full refund, the item must be unused and in the same condition as when received, in its original packaging, accompanied by a receipt or proof of purchase, and a return merchandise authorization (RMA) number. If these criteria are not met, only a partial refund may be granted. If the item is not in its original condition, damaged or missing parts for reasons not due to their error, or returned more than 30 days after delivery, a partial refund may be granted.

For returns, first contact Novostella and obtain an RMA number. Then, ship the product to the address they provide. Unless the item is damaged or missing parts for reasons due to their error, the customer is responsible for paying the shipping costs to return it. If shipping an item worth more than $75, consider using a traceable shipping service or purchasing shipping insurance. They are not responsible for items that fail to reach them. After receiving and inspecting the item, they will tell by email whether the refund request has been approved or denied. If the request is approved, the refund will be processed to the original method of payment.

If a Novostella product is defective or damaged due to their error and is still covered under warranty, the product can be exchanged for a new one, free of charge. They offer at least a 1-year limited hardware warranty.

As for the shipping policy, they provide free standard shipping sitewide and this shipping policy is valid for orders delivered to US, UK and EU only. For delivery to other countries and areas, contact them first to confirm the shipping fee and delivery date before order. After payment is verified, it may take up to 48 hours to process and ship the order. This does not include weekends or holidays. Purchases made after 16 pm (GMT+8) will not be shipped out until the next business day. Once the order has shipped, a shipping confirmation via email with a tracking number will be received. They also offer expedited delivery to guarantee that the products are received within 3 days after shipping out. It may take more days in some remote areas. The expedited delivery may not available for some products and some area, they will refund the shipping cost if paid for it.

Novostella.net currently supports payment via PayPal for transactions. All online transactions are protected by PayPal and comply with its policies. Using PayPal to pay for online purchases is a great way to protect your banking information against fraudulent conducts. It is also convenient because you don’t need to have your banking information at hand when you want to make a purchase. There is no extra fee for using PayPal to shop online.

PayPal enables any individual or business with an email address to securely send payments online. PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

When you make a purchase on novostella.net by PayPal, you will be guided through the standard checkout process and automatically proceed to paypal.com to complete your payment on PayPal. Once you are redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped. Once the payment is completed, you will receive an order confirmation email from novostella.net. In the case of return orders, when the products are successfully returned and confirmed, the refund will be automatically returned to your PayPal account.

To get started with PayPal, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information. For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer. If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM PDT to 10:00 PM PDT Monday through Friday 6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday.

Novostella is a leading brand in the field of smart LED flood lights. Some of their popular products include the Novostella Chastar Smart Rainbow LED Permanent Outdoor Light, Novostella Blenda 91.2ft 30 Bulbs Smart String Light, and the Novostella ColorBand Remote Controlled RGBW Floodlight. They also offer the Novostella Bloom 2nd Gen 20W RGBCW Smart Flood Lights. These products are used for various purposes such as landscape uplighting, highlighting architectural features, security lighting, wall washing, and outdoor ambiance. They also offer products that are perfect for parties as they can be controlled by voice or an app, and the colors of the light can synchronize with the rhythm of music. Novostella's smart flood light has sold more than 1 million pcs globally. They also offer other LED products such as Outdoor String Light, Outdoor LED Strip Lights, Indoor LED Strip Lights, and Security Light. Novostella is known for its guaranteed shopping experience and has a large base of smart lighting fans. The brand has received a rating of 3.2 with 54% 5-star reviews on Trustpilot.

Novostella is a leading brand of smart LED flood light. The Novostella Chastar Smart Rainbow LED Permanent Outdoor Light is priced from $89.99. The Novostella Blenda 91.2ft 30 Bulbs Smart String Light is available from $69.99. The Novostella ColorBand Remote Controlled RGBW Floodlight starts from $64.99. The Novostella Bloom 2nd Gen 20W RGBCW Smart Flood Lights are priced at $109.99, but currently on sale for $99.99. These products are popular for landscape lighting, highlighting architectural features, security lighting, wall washing, and outdoor ambiance. They are also used for parties as they can be controlled by voice or app, and the colors of light synchronize with the rhythm of music. Novostella smart flood light has sold more than 1 million pcs by far globally. It's important to note that prices may vary and it's always a good idea to check the official website for the most accurate and up-to-date pricing.

Novostella smart flood lights are known for their bright light output and versatility. They are controlled via an app and/or voice control, offering full RGB with over 16 million color combinations. Users can set a schedule, scenes, colors, brightness, and more. The lights are designed for heat dissipation and maximum light output, providing up to 2000 lumens with 80+CRI.

These lights are also waterproof with an IP66 rating, making them suitable for outdoor use in various weather conditions. They work in temperatures ranging from -25°C to 40°C (-13°F – 104°). The lights are housed in a die-cast aluminum shell that is scratch-resistant and fade-proof, making them durable for exterior applications.

The Novostella smart flood lights can be used for various purposes such as landscape uplighting, highlighting architectural features of your home, security lighting, wall washing, and creating outdoor ambiance. They can also be controlled by voice or APP, and the colors of light can synchronize with the rhythm of music, making them a great choice for parties.

However, it's worth noting that these lights do not have an on-off switch and must be controlled indirectly from the smartphone app or unplugged. The setup and installation process can be complex and may require some technical knowledge. Despite these challenges, once fully set up, the lights are easy to use and provide bright and colorful lighting for various applications.

To return a product to Novostella, follow these steps:

1. Contact Novostella and obtain a Return Merchandise Authorization (RMA) number. This can be done by filling out the Contact Us form on their website.
2. Mail the item back to Novostella. Ship the product you would like to return to the address provided by Novostella. Please note that, unless the item is damaged or missing parts due to Novostella's error, the cost of return shipping is the responsibility of the customer.
3. Wait for confirmation from Novostella. After receiving and inspecting the item, Novostella will send an email to confirm whether the refund request has been approved or denied. If approved, the refund will be processed to the original method of payment.

Please note that to be eligible for a full refund, the item must be unused, in the same condition as when received, in its original packaging, accompanied by a receipt or proof of purchase, and returned within 30 days of delivery.

You can contact Novostella at +86 755 2100 8194 for further assistance. Their support time is from Monday to Friday, 9:00 - 18:00 (GMT+8).

Novostella's smart flood lights are known for their bright light output and full RGB capabilities, offering over 16 million color combinations. They are controlled via an app and/or voice control, allowing users to set a schedule, scenes, colors, brightness, and more. The lights are designed for heat dissipation and maximum light output, with a max of 2000 lumens and 80+CRI.

These lights are also waterproof with an IP66 rating, making them suitable for outdoor use in temperatures from -25°C to 40°C (-13°F – 104°). They are designed for various uses such as landscape uplighting, highlighting architectural features, security lighting, wall washing, and outdoor ambiance. They can even synchronize the colors of light with the rhythm of music, making them a great choice for parties.

However, it's worth noting that these lights do not have an on-off switch and must be controlled via the smartphone app or unplugged. The setup and installation process can be complex and tricky, especially if you want to mount it to a wall or other hard physical structure. Despite these challenges, once fully set up, the lights are easy to use and can add a splash of color to your exteriors.